How are reports of abuse, spam, and technical problems handled?

When you sign up for a Google Apps account, you agree not to use the account to send spam, distribute viruses, or otherwise abuse the service. All users on your domain are subject to these agreements, which are part of the Google Apps Acceptable Use Policy.

If Google identifies a Google Apps user who is violating these agreements, we reserve the right to immediately suspend the user. If the problem is domain-wide, we reserve the right to suspend the entire account and deny administrator access to all the Google Apps services. In such cases, we send a notification to the registered secondary email address for the domain administrator.

If you identify a Google Apps user who is violating these agreements, at your domain or another domain, you can report the abuse to Google by sending an email message to abuse@domain.com or postmaster@domain.com, where domain.com is the domain where the abuse occurs. Google monitors these addresses for every domain registered with Google Apps.


For your convenience, the Google Team monitors all mail sent to the addresses abuse@yourdomain.com and postmaster@yourdomain.com, to ensure that we can properly address all reports of spam, abuse, and technical issues. Since abuse and postmaster are reserved aliases, you can't use them as usernames or nicknames.

If you want particular users in your organization to receive mail sent to abuse@yourdomain.com and postmaster@yourdomain.com, you can create groups named abuse and postmaster. Users that are part of these groups will receive mail sent to those addresses. The Google Team will still receive the mail as well.


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